The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Plan and prepare for establishing, implementing and maintaining operational management plans
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Access, interpret and apply operational management plan documentation and ensure the work activity is compliant Completed |
Evidence:
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Obtain, read, interpret, clarify and confirm work requirements Completed |
Evidence:
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Identify and address potential risks, hazards and environmental issues and implement control measures Completed |
Evidence:
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Select and wear personal protective equipment appropriate for work activities Completed |
Evidence:
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Identify internal and external customers and establish their requirements Completed |
Evidence:
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Identify and measure satisfaction levels of internal/external customers
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Identify and analyse formal and informal methods of measuring customer satisfaction Completed |
Evidence:
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Develop strategies and plans to measure customer satisfaction levels Completed |
Evidence:
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Communicate feedback from customers to work areas Completed |
Evidence:
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Monitor trends in customer satisfaction levels and seek opportunities for improvement Completed |
Evidence:
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Measure current operational processes for quality and efficiency
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Identify the key performance indicators (KPIs) influencing quality and efficiency of specified processes Completed |
Evidence:
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Identify and analyse parameters of desired performance Completed |
Evidence:
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Use information on current practices and performance to identify opportunities for improvements in quality and productivity Completed |
Evidence:
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Communicate recommendations for improvement plans to be developed Completed |
Evidence:
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Interpret strategic goals to determine operational implications
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Identify, interpret and confirm the organisation’s current strategic goals Completed |
Evidence:
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Interpret strategic plans to identify implications for the work site Completed |
Evidence:
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Undertake risk analysis of strategic plans to establish implications for the work site Completed |
Evidence:
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Undertake consultation to ensure that a full understanding of the organisation’s strategic goals Completed |
Evidence:
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Ensure that the strategic role of the site operations within the total business system is communicated to relevant personnel Completed |
Evidence:
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Develop operational plans to enable the achievement and improvement of strategic goals
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Analyse operations to identify improvements required Completed |
Evidence:
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Establish communication procedures and systems to report progress and any issues occurring with the implementation of operational plans Completed |
Evidence:
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Investigate, establish and implement action plans detailing site goals, resource requirements, priorities and timelines Completed |
Evidence:
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When anticipated improvements are unachievable, analyse the causes and make appropriate adjustments Completed |
Evidence:
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Review and use the outcomes of improvements for further learning and continuous improvement Completed |
Evidence:
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Plan and prepare for establishing, implementing and maintaining operational management plans
|
|
Access, interpret and apply operational management plan documentation and ensure the work activity is compliant Completed |
Evidence:
|
Obtain, read, interpret, clarify and confirm work requirements Completed |
Evidence:
|
Identify and address potential risks, hazards and environmental issues and implement control measures Completed |
Evidence:
|
Select and wear personal protective equipment appropriate for work activities Completed |
Evidence:
|
Identify internal and external customers and establish their requirements Completed |
Evidence:
|
Identify and measure satisfaction levels of internal/external customers
|
|
Identify and analyse formal and informal methods of measuring customer satisfaction Completed |
Evidence:
|
Develop strategies and plans to measure customer satisfaction levels Completed |
Evidence:
|
Communicate feedback from customers to work areas Completed |
Evidence:
|
Monitor trends in customer satisfaction levels and seek opportunities for improvement Completed |
Evidence:
|
Measure current operational processes for quality and efficiency
|
|
Identify the key performance indicators (KPIs) influencing quality and efficiency of specified processes Completed |
Evidence:
|
Identify and analyse parameters of desired performance Completed |
Evidence:
|
Use information on current practices and performance to identify opportunities for improvements in quality and productivity Completed |
Evidence:
|
Communicate recommendations for improvement plans to be developed Completed |
Evidence:
|
Interpret strategic goals to determine operational implications
|
|
Identify, interpret and confirm the organisation’s current strategic goals Completed |
Evidence:
|
Interpret strategic plans to identify implications for the work site Completed |
Evidence:
|
Undertake risk analysis of strategic plans to establish implications for the work site Completed |
Evidence:
|
Undertake consultation to ensure that a full understanding of the organisation’s strategic goals Completed |
Evidence:
|
Ensure that the strategic role of the site operations within the total business system is communicated to relevant personnel Completed |
Evidence:
|
Develop operational plans to enable the achievement and improvement of strategic goals
|
|
Analyse operations to identify improvements required Completed |
Evidence:
|
Establish communication procedures and systems to report progress and any issues occurring with the implementation of operational plans Completed |
Evidence:
|
Investigate, establish and implement action plans detailing site goals, resource requirements, priorities and timelines Completed |
Evidence:
|
When anticipated improvements are unachievable, analyse the causes and make appropriate adjustments Completed |
Evidence:
|
Review and use the outcomes of improvements for further learning and continuous improvement Completed |
Evidence:
|